User Privacy Policy
We operate Vegastars and this Privacy Policy explains how we collect, use and protect your personal information when you use our site and services. The page describes what personal, technical and transactional data we gather, why we process that data, how we keep it secure and what choices you have. Read this policy to understand your rights, how cookies and tracking technologies are used and how updates will be communicated. By using Vegastars you accept the practices described here, subject to any applicable local rules.
Types of data we collect
Personal data - name, email, date of birth, address and identity documents supplied for KYC checks.
Technical data - device identifiers, IP address, browser type, operating system and connection details needed for service delivery and fraud prevention.
Transactional data - deposit and withdrawal records, payment method details, game history and bonus activity required for account management and accounting.
How information is used
Account setup and verification - we use personal and transactional data to open and verify accounts and to meet anti-money laundering checks where required.
Payments and payouts - transactional information is used to process deposits, withdrawals and payment reconciliation in NZD or other supported currencies.
Service delivery - technical data helps deliver games, maintain sessions and provide customer support. Aggregated data may be used for operational reporting.
Data protection and security practices
We use encryption, access controls and secure hosting to protect data in transit and at rest. Security measures are reviewed and updated regularly to address risks.
Only authorised staff and service providers with a need to know can access identifiable data. Access is logged and monitored to reduce unauthorised use.
Cookies and tracking technologies
We use cookies, local storage and similar technologies for session management, preferences and basic analytics. Some tools are persistent to remember language and currency choices.
Third-party tracking may be used for analytics and fraud prevention. You can manage cookie preferences through your browser and account settings.
User rights - access, correction, deletion
Access - you can request a copy of personal data we hold about you. Correction - you may update inaccurate or incomplete information in account settings or by contacting support.
Deletion - where permitted by law and operational needs, you can request deletion of your account and personal data. Some records may be retained for legal or regulatory obligations.
Data sharing and third parties
We share data with payment processors, identity verification providers and game suppliers to operate the service. Providers act under contract and only process data for agreed purposes.
Aggregated or anonymised data may be shared for analytics. We do not sell personal data for direct marketing to third parties.
Retention and international transfers
Data is retained only as long as necessary for account management, legal compliance and dispute resolution. Information may be stored or processed in jurisdictions outside New Zealand by our service providers.
Updates to this Privacy Policy
Policy changes will be posted on the site with the effective date. Material changes may be notified via account message or email. Continued use after changes indicates acceptance.
How to contact us
For access requests, corrections, deletion or privacy questions use the contact details available in your account. We will provide guidance on how to exercise your rights and next steps.